We are a global consultancy specialising in employee wellbeing, resilience and performance. We design ground-breaking products, such as the Resilience Quotient Inventory™ (RQi™), the best-studied and most comprehensive resilience psychometric in the world.
Our products and services have helped over 10,000 people in 32 countries, in some of the world’s most successful organisations, including Microsoft, Johnson & Johnson, and Imperial College London.
Our Kirros network
UK
London HQ
Europe
Barcelona, Spain
Lucerne, Switzerland
Helsinki, Finland
USA
New York, New York
Denver, Colorado
Indianapolis, Indiana
Australia
Sydney
Asia
Singapore
Wherever you are in the world, your company can benefit from our global network of Kirros certified Practitioners.
Our global team all deliver our scientifically-validated Kirros workplace consultancy, training and coaching programmes.
We also offer clients and independent consultants the opportunity to gain Practitioner accreditation, to deliver our workplace resilience and wellbeing training programmes. Get in touch if you’d like to know more.
Our Values
As Kirros grows, having a strong company culture is important to us to ensure that we remain a robust team even while expanding. Our Kirros Values represent the heart of our culture. They embody who we are, what we believe in and what connects our team together. Our Kirros core values guide all aspects of our business as our daily benchmark for our clients and our employees.
Our Mission
We are a global consultancy dedicated to enhancing employee wellbeing, resilience and performance. We design and deliver ground-breaking training solutions, including the RQi™, our scientifically proven programme which equips people with the skills to raise resilience and thrive.
RQi = Resilience Quotient Inventory™
Our Vision
A world where people maximise their potential and thrive, both personally and professionally.
Meet The Team
Kirros HQ
Matthew Critchlow
Founder | Managing Director | London, UK
Matthew is Managing Director of Kirros Consulting; Visiting Lecturer and Research Scientist at the University of Westminster and experienced facilitator and executive coach.
- Specialises in leadership development, employee wellbeing programmes and techniques for measuring and enhancing human resilience.
- Conceived and designed a ground-breaking psychometric profile, the Resilience Quotient Inventory in collaboration with Dr Julian Edwards of the Open University and Justin Haroun and Kate Fismer of the Westminster Centre for Resilience.
Experience
- Over 15 years’ experience in designing and running programmes to enhance individual, team and organisational performance.
- Previously worked in the pharmaceutical industry in sales management, marketing, market research and management consultancy, working with Prozac and Zyprexa brands.
- Written and delivered training programmes on topics including leadership, resilience and coaching skills to organisations including Nationwide Building Society, The British Medical Journal (BMJ) and the Crown Prosecution Service (CPS).
- Several of Matthew’s programmes have been endorsed by International Coach Federation (ICF), Skills Active and Ascentis.
- Has worked in a consultancy role with several NHS departments and trusts, helping healthcare professionals develop strategies for promoting self-care and he has designed and delivered training courses for GPs and patients.
Qualifications and accreditations
- BSc (Hons) in Zoology; PhD in Developmental Biology (University of Wales)
- 3-year Post-Doctoral Fellowship (University of London)
- Diploma in psychotherapy (LSCH/University of Greenwich)
- Neuro-Linguistic Programming (NLP) Master Practitioner
- Trained in performance coaching over 3 ½ years as a people manager at Eli Lilly & Co.
- Accredited practitioner of the Emotional Quotient Inventory (EQ-i), the EQ-i 360, Facet5 (personality profile) and is a Master Trainer for the Resilience Quotient Inventory (RQi™)
Memberships
- Member of the Institute of Directors (IoD) since 2013; the Chartered Institute of Personnel and Development (CIPD) and the Association of Occupational Health and Wellbeing Professionals (iOH).
Outside of work
- Matthew is a devoted husband and father of two grown-up children; his builds electric guitars and brews amazing beer, his daughter designs and creates amazing jewellery (so proud father too).
Matthew Critchlow
Founder | Managing Director | London, UK
Matthew is Managing Director of Kirros Consulting; Visiting Lecturer and Research Scientist at the University of Westminster and experienced facilitator and executive coach.
- Specialises in leadership development, employee wellbeing programmes and techniques for measuring and enhancing human resilience.
- Conceived and designed a ground-breaking psychometric profile, the Resilience Quotient Inventory in collaboration with Dr Julian Edwards of the Open University and Justin Haroun and Kate Fismer of the Westminster Centre for Resilience.
Experience
- Over 15 years’ experience in designing and running programmes to enhance individual, team and organisational performance.
- Previously worked in the pharmaceutical industry in sales management, marketing, market research and management consultancy, working with Prozac and Zyprexa brands.
- Written and delivered training programmes on topics including leadership, resilience and coaching skills to organisations including Nationwide Building Society, The British Medical Journal (BMJ) and the Crown Prosecution Service (CPS).
- Several of Matthew’s programmes have been endorsed by International Coach Federation (ICF), Skills Active and Ascentis.
- Has worked in a consultancy role with several NHS departments and trusts, helping healthcare professionals develop strategies for promoting self-care and he has designed and delivered training courses for GPs and patients.
Qualifications and accreditations
- BSc (Hons) in Zoology; PhD in Developmental Biology (University of Wales)
- 3-year Post-Doctoral Fellowship (University of London)
- Diploma in psychotherapy (LSCH/University of Greenwich)
- Neuro-Linguistic Programming (NLP) Master Practitioner
- Trained in performance coaching over 3 ½ years as a people manager at Eli Lilly & Co.
- Accredited practitioner of the Emotional Quotient Inventory (EQ-i), the EQ-i 360, Facet5 (personality profile) and is a Master Trainer for the Resilience Quotient Inventory (RQi™)
Memberships
- Member of the Institute of Directors (IoD) since 2013; the Chartered Institute of Personnel and Development (CIPD) and the Association of Occupational Health and Wellbeing Professionals (iOH).
Outside of work
- Matthew is a devoted husband and father of two grown-up children; his builds electric guitars and brews amazing beer, his daughter designs and creates amazing jewellery (so proud father too).
Christina Lewin-Smith
Business & Operations Lead | London, UK
Christina has been Business and Operations Lead for Kirros Consulting since 2015
Experience
- Business and Recruitment Manager for an international Management Consultancy group
- Ministry of Justice Project Support Office for National Change Programme
- House of Fraser Head Office in Retail Operations and Store Project Management
Qualifications
- BSc (Hons.) Business Management, University of Surrey
- Masters in Business Administration (MBA), University of Sterling
Outside of work
- Enjoy getting out into the countryside with my family and dog. I also love to cook, bake, entertain friends and family and travel.
Christina Lewin-Smith
Business & Operations Lead | London, UK
Christina has been Business and Operations Lead for Kirros Consulting since 2015
Experience
- Business and Recruitment Manager for an international Management Consultancy group
- Ministry of Justice Project Support Office for National Change Programme
- House of Fraser Head Office in Retail Operations and Store Project Management
Qualifications
- BSc (Hons.) Business Management, University of Surrey
- Masters in Business Administration (MBA), University of Sterling
Outside of work
- Enjoy getting out into the countryside with my family and dog. I also love to cook, bake, entertain friends and family and travel.
Kirros Consultants
Jennifer Duckworth
RQi™ Practitioner | Associate Consultant | Organisational Psychologist | London, UK
Jennifer is Business Psychologist, experienced facilitator and executive coach; employee wellbeing consultant; HR & change expert, and Director of Babel Projects Ltd.
Experience
- Over 15 years’ experience in designing and running programmes to enhance individual, team and organisational performance.
- Previously worked in Corporate HR management at HarperCollins Publishers.
- Delivered large scale research and consultancy projects in both academic and corporate settings.
- Recent clients have included the FCA, Loughborough University, Bedfordshire, Luton & Milton Keynes NHS Trust, Network Rail and HarperCollins Publishers Ltd.
Qualifications and accreditations
- Degree in Psychology; University of Nottingham
- MSc in Occupational and Business Psychology from Kingston Business School, with Distinction.
- British Psychological Society Test User qualifications (Ability & Personality)
- Accredited in several psychometric tools including Myers Briggs Type Indicator, Hogan, 15FQ+ and the RQi™ (Resilience Quotient Inventory), for which she is a certified Master Practitioner.
Outside of work
- I love to travel, socialise, watch ‘Strictly’, drink wine and act as taxi driver for my children!
Jennifer Duckworth
RQi™ Practitioner | Associate Consultant | Organisational Psychologist | London, UK
Jennifer is Business Psychologist, experienced facilitator and executive coach; employee wellbeing consultant; HR & change expert, and Director of Babel Projects Ltd.
Experience
- Over 15 years’ experience in designing and running programmes to enhance individual, team and organisational performance.
- Previously worked in Corporate HR management at HarperCollins Publishers.
- Delivered large scale research and consultancy projects in both academic and corporate settings.
- Recent clients have included the FCA, Loughborough University, Bedfordshire, Luton & Milton Keynes NHS Trust, Network Rail and HarperCollins Publishers Ltd.
Qualifications and accreditations
- Degree in Psychology; University of Nottingham
- MSc in Occupational and Business Psychology from Kingston Business School, with Distinction.
- British Psychological Society Test User qualifications (Ability & Personality)
- Accredited in several psychometric tools including Myers Briggs Type Indicator, Hogan, 15FQ+ and the RQi™ (Resilience Quotient Inventory), for which she is a certified Master Practitioner.
Outside of work
- I love to travel, socialise, watch ‘Strictly’, drink wine and act as taxi driver for my children!
Ewan Stickley
RQi™ Practitioner | Senior Training Associate | Executive Coach | East Anglia, UK
Ewanis an ICF-accredited coach and certified RQi™ Resilience Practitionerwith with expertise in facilitation, coaching and psychometric profiling. He combines experiential learning with real business issues
Experience
- Senior management positions at Walt Disney World, Pret a Manger, Arcadia Group and Pentland Group (Speedo, Lacoste and Berghaus).
- Provided instrumental role in helping Kirros develop the Resilience Quotient Inventory (RQi) psychometric
Accreditations
- Accredited to use MBTI, Facet5, Hogan, FIRO B, Strengthscope, and Savile WAVE psychometric tools
- Worked with Leadership Versatility Index, and Strengthscope 360 degree feedback tools
- Member of the British Psychological Society (BPS)
Outside of work
- Plays lead guitar in an increbible rock band: May Contain Nuts
Ewan Stickley
RQi™ Practitioner | Senior Training Associate | Executive Coach | East Anglia, UK
Ewanis an ICF-accredited coach and certified RQi™ Resilience Practitionerwith with expertise in facilitation, coaching and psychometric profiling. He combines experiential learning with real business issues
Experience
- Senior management positions at Walt Disney World, Pret a Manger, Arcadia Group and Pentland Group (Speedo, Lacoste and Berghaus).
- Provided instrumental role in helping Kirros develop the Resilience Quotient Inventory (RQi) psychometric
Accreditations
- Accredited to use MBTI, Facet5, Hogan, FIRO B, Strengthscope, and Savile WAVE psychometric tools
- Worked with Leadership Versatility Index, and Strengthscope 360 degree feedback tools
- Member of the British Psychological Society (BPS)
Outside of work
- Plays lead guitar in an increbible rock band: May Contain Nuts
Joanne Dunham
RQi™ Master Practitioner | Kirros Training Associate | Executive Coach | Surrey, UK
- Based in Surrey, UK
- Experienced facilitator on the RQi™ Practitioner courses and provides other Kirros training and consultancy
- Worked with Kirros and RQi™ since 2016, with many years’ experience in coaching and training
Experience
- Executive Coach ICF PCC working in the area of Resilience and Leadership with senior people and aspiring leaders in corporates, charities and SMEs
- Trainer and facilitator for teams and groups, providing experiential learning to support sustainable personal and team growth, performance and wellbeing
Outside of work
- Enjoys walking in the Surrey Hills with my fox red Lab Wallace, mountain biking, skiing and spending time with my growing family.
Joanne Dunham
RQi™ Master Practitioner | Kirros Training Associate | Executive Coach | Surrey, UK
- Based in Surrey, UK
- Experienced facilitator on the RQi™ Practitioner courses and provides other Kirros training and consultancy
- Worked with Kirros and RQi™ since 2016, with many years’ experience in coaching and training
Experience
- Executive Coach ICF PCC working in the area of Resilience and Leadership with senior people and aspiring leaders in corporates, charities and SMEs
- Trainer and facilitator for teams and groups, providing experiential learning to support sustainable personal and team growth, performance and wellbeing
Outside of work
- Enjoys walking in the Surrey Hills with my fox red Lab Wallace, mountain biking, skiing and spending time with my growing family.
Michelle Smorfitt
RQi™ Master Practitioner | Kirros Associate Consultant | Research Scientist | Social Worker | UK/South Africa
Michelle is a resilience expert and well-being practitioner. She is also a dedicated researcher, teacher, facilitator, and leader, who is committed to humanitarian work.
Experience
- Over 5 years’ experience as an HR and learning and development (L&D) consultant
- Has designed and ran a highly successful mindfulness programme
- Delivered large scale research and consultancy projects in both academic and corporate settings
- Worked with University of Pretoria and Westminster on student humanitarian projects and student well-being initiatives.
Qualifications and accreditations
- Awarded PhD studentship from the University of Westminster to start September 2023
- MSc in Integrative Health and Well-being from the University of Westminster with Distinction
- Bachelors in social work from the University of Pretoria, South Africa with Distinction
- Accredited Conflict Resolution Facilitator with Lewis Deep Democracy
- Mindfulness Teacher Training
- Accredited as RQi™ (Resilience Quotient Inventory) Practitioner
Outside of work
- I love to move my body – running, yoga, hiking and gym. I love music and good food.
Michelle Smorfitt
RQi™ Master Practitioner | Kirros Associate Consultant | Research Scientist | Social Worker | UK/South Africa
Michelle is a resilience expert and well-being practitioner. She is also a dedicated researcher, teacher, facilitator, and leader, who is committed to humanitarian work.
Experience
- Over 5 years’ experience as an HR and learning and development (L&D) consultant
- Has designed and ran a highly successful mindfulness programme
- Delivered large scale research and consultancy projects in both academic and corporate settings
- Worked with University of Pretoria and Westminster on student humanitarian projects and student well-being initiatives.
Qualifications and accreditations
- Awarded PhD studentship from the University of Westminster to start September 2023
- MSc in Integrative Health and Well-being from the University of Westminster with Distinction
- Bachelors in social work from the University of Pretoria, South Africa with Distinction
- Accredited Conflict Resolution Facilitator with Lewis Deep Democracy
- Mindfulness Teacher Training
- Accredited as RQi™ (Resilience Quotient Inventory) Practitioner
Outside of work
- I love to move my body – running, yoga, hiking and gym. I love music and good food.
Kim Horwood
RQi™ Practitioner | Kirros Training Associate | Executive Coach | London, UK
Kim is an exprienced facilitator and executive coach, supporting individuals and teams across sectors. She is also a Licensed Professional Medical Coach supporting people with health and medical challenges (7+ years).
Experience
- Chartered Information Professional
- Head of Service in public library services
- Head of Service in government press and communications office
- Knowledge Management Consultant
- Programme and Project Organisational Change Manager
- Senior Learning & Development Consultant across UK central government
Qualifcations and accreditations
- CIPD qualified trainer and facilitator (15+ years)
- Fellow, Institute of Enterprise and Entrepreneurs (10+ years)
Outside work
- Enjoys playing the violin in concert venues around the world and making music with fellow musicians.
Kim Horwood
RQi™ Practitioner | Kirros Training Associate | Executive Coach | London, UK
Kim is an exprienced facilitator and executive coach, supporting individuals and teams across sectors. She is also a Licensed Professional Medical Coach supporting people with health and medical challenges (7+ years).
Experience
- Chartered Information Professional
- Head of Service in public library services
- Head of Service in government press and communications office
- Knowledge Management Consultant
- Programme and Project Organisational Change Manager
- Senior Learning & Development Consultant across UK central government
Qualifcations and accreditations
- CIPD qualified trainer and facilitator (15+ years)
- Fellow, Institute of Enterprise and Entrepreneurs (10+ years)
Outside work
- Enjoys playing the violin in concert venues around the world and making music with fellow musicians.
Paddy Patterson
RQi™ Master Practitioner | Kirros Associate Consultant | Manchester, UK
Paddy is an experienced corporate leader, facilitator, executive coach and co-founder/COO of Prime Coach
Experience
- 20+ years in leadership and coaching roles in the pharmaceutical industry
- Worked in area of mental health for 15+ years
- Director at Element Consulting (Switzerland)
- Chief Operating Officer (COO) Prime Coach
Qualifications
- BSc Physiology
- Certified RQi™ Master Practitioner and Master Trainer with Kirros
Outside of work
- Enjoy coaching my daughters U12 football team
Paddy Patterson
RQi™ Master Practitioner | Kirros Associate Consultant | Manchester, UK
Paddy is an experienced corporate leader, facilitator, executive coach and co-founder/COO of Prime Coach
Experience
- 20+ years in leadership and coaching roles in the pharmaceutical industry
- Worked in area of mental health for 15+ years
- Director at Element Consulting (Switzerland)
- Chief Operating Officer (COO) Prime Coach
Qualifications
- BSc Physiology
- Certified RQi™ Master Practitioner and Master Trainer with Kirros
Outside of work
- Enjoy coaching my daughters U12 football team
Janeena Sims
RQi™ Practitioner | Kirros Training Associate | Integral Development Consultant | Executive Coach | East Anglia, UK
Janeena is an RQi™ Practitioner, Integral Development Consultant and Integral Faculty Member at Third Space Caoching. She specialises in leadership, personal and team development, communication and interpersonal skills
Experience
- Associate Adviser at Capita Learning and Development (formerly The Industrial Society)
- Senior training consultant at Frost and Sullivan
- Director of Park Sims Associate
- Provided coaching support at board level in bluechip private sector organisations and in NHS Trusts
Qualifications
- ICF-accredited coach with many years of experience in coaching people at senior management levels
- NLP Master Practitioner, qualified Integral Development Coach (ICF Accredited) and a certified Enneagram Practitioner
- Received National Training Award for work with the leadership team at Shepherds Bush Housing Association (SBHG
- Certified RQi™ Practitioner with Kirros
Janeena Sims
RQi™ Practitioner | Kirros Training Associate | Integral Development Consultant | Executive Coach | East Anglia, UK
Janeena is an RQi™ Practitioner, Integral Development Consultant and Integral Faculty Member at Third Space Caoching. She specialises in leadership, personal and team development, communication and interpersonal skills
Experience
- Associate Adviser at Capita Learning and Development (formerly The Industrial Society)
- Senior training consultant at Frost and Sullivan
- Director of Park Sims Associate
- Provided coaching support at board level in bluechip private sector organisations and in NHS Trusts
Qualifications
- ICF-accredited coach with many years of experience in coaching people at senior management levels
- NLP Master Practitioner, qualified Integral Development Coach (ICF Accredited) and a certified Enneagram Practitioner
- Received National Training Award for work with the leadership team at Shepherds Bush Housing Association (SBHG
- Certified RQi™ Practitioner with Kirros
Gillian Higgin
RQi™ Practitioner | Executive and Leadership Coach | Expert in neuriodivergency | Edinburgh, UK
Gillian Higgin is an award-winning Neurodivergent Coach, Consultant and RQi™ Practitioner with over 12 years’ experience coaching autistic clients
Experience
- Previously worked in secondary education and taught in the justice system
- Partner of Neurodiversity in Business
- In addition to her coaching and advocacy work, Gillian works as a consultant to organisations and fellow professional coaches in the area of neurodivergence
- Gillian brings together her coaching, education and psychology background from a professional and personal viewpoint
Qualifications
- BSc (Hons) in Computer Science
- MSc in Psychology
- Member of the Association for Coaching
- Member of the National Autistic Society
- Member of the British Psychological Society
- Member of Mensa
Outside of work
- Gillian is a mother of three children, and two grandchildren
- She is proudly neurodivergent herself
- Gillian is passionate about art and spends her free time visiting art galleries and in nature with her youngest child and Golden Retriever
Gillian Higgin
RQi™ Practitioner | Executive and Leadership Coach | Expert in neuriodivergency | Edinburgh, UK
Gillian Higgin is an award-winning Neurodivergent Coach, Consultant and RQi™ Practitioner with over 12 years’ experience coaching autistic clients
Experience
- Previously worked in secondary education and taught in the justice system
- Partner of Neurodiversity in Business
- In addition to her coaching and advocacy work, Gillian works as a consultant to organisations and fellow professional coaches in the area of neurodivergence
- Gillian brings together her coaching, education and psychology background from a professional and personal viewpoint
Qualifications
- BSc (Hons) in Computer Science
- MSc in Psychology
- Member of the Association for Coaching
- Member of the National Autistic Society
- Member of the British Psychological Society
- Member of Mensa
Outside of work
- Gillian is a mother of three children, and two grandchildren
- She is proudly neurodivergent herself
- Gillian is passionate about art and spends her free time visiting art galleries and in nature with her youngest child and Golden Retriever
Our clients
Our RQi™ Resilience, Corporate Training and Employee Wellbeing programmes have been supporting all areas of workplace wellbeing for 15 years.
As a result, we’re trusted by some of the world’s biggest brands including Microsoft, Johnson & Johnson and Astra Zeneca.
Our clients
Who's using the RQi?
